We want you and your feline friend to have a wonderful shopping experience at Purrfect Paws. Our refund and return policy are designed to ensure a seamless process and your complete satisfaction.
30-Day Satisfaction Guarantee
If you’re not entirely satisfied with your purchase, you have a 30-day period from the delivery date to request a return or exchange. We’re committed to helping you find the purrfect products for your beloved cat.
Eligibility for Returns
To be eligible for a return or exchange, please note the following:
- The item must be unused, unopened, and in its original packaging.
- Proof of purchase, such as an order number or receipt, is required.
- Personalized items and opened food packages are not eligible for return.
Return Process
If you wish to initiate a return, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return process.
- Our team will guide you through the necessary steps and provide a return authorization.
- After we receive and inspect the returned item, we will process your refund or exchange.
Refund Process
If your return is approved, we will initiate a refund to your original method of payment. Please allow a reasonable processing time for the refund to be reflected in your account, according to your payment provider’s policies.
Contact Us
If you have any questions or need assistance with the return or refund process, please don’t hesitate to contact our friendly customer support team. We’re dedicated to ensuring that you and your feline companion have a positive experience with Purrfect Paws.